Effective date:2026-10-22 · Last updated:2026-10-22
This policy explains our cancellation, refund and return rules. Sections 1 and 2 apply to all users; Section 3 sets out additional rights that consumers in the EU/EEA and the United Kingdom have by law, which apply alongside Sections 1 and 2.
Applies to master consultations, cultural items and blessing rituals purchased on the Platform (operated by DestinyPaths Culture Limited).
2.1 Master consultations. Before the master begins the service, you may cancel at any time for a full refund.
Once the master has begun the service, the order is non-refundable. "Beginning the service" means: for report or text consultations, the master sends the first reply in the order containing chart results or analysis; for video or voice consultations, the scheduled session begins (cancellations more than 24 hours before the session are refunded in full; cancellations within 24 hours or non-attendance are treated as the service having been provided). The time of beginning is as recorded by the system and is visible within your order.
If the master, having begun, fails to deliver within the time stated in the order, you receive a full refund under Section 2.4.
If the service has been delivered and you believe it does not match the order description, raise it within the order within 7 days of delivery; we will review the communication records and deliverables and may issue a full refund, a partial refund or supplementary service. Once you confirm completion, or 7 days pass after delivery without objection, the order is deemed complete.
Orders with an address in the EU/EEA/UK or Taiwan are additionally governed by Sections 3 and 3B. This Section does not affect your rights under the law of your place of residence.
2.2 Cultural items. In-stock items may be cancelled for a full refund before shipment. Custom items (bracelets, talismans, statues made to your chart, etc.) are not eligible for no-reason refunds once production begins; this is clearly stated on the product and checkout pages before you order. If an item is defective, does not match its description or is damaged in transit, contact us with photos within 14 days of delivery and we will arrange a replacement, exchange or refund, with return shipping at our cost.
2.3 Blessing rituals. Before the ritual schedule is confirmed, you may cancel for a full refund. If you cancel after the schedule is confirmed but before the ritual begins, we refund the balance after deducting the cost of materials actually purchased for which we can provide evidence. Once the ritual has begun, the order is non-refundable; the time of beginning is the start notice sent by the master within the order. If the ritual is not held as scheduled for reasons attributable to us or the master, you receive a full refund under Section 2.4. Orders with an address in the EU/EEA/UK or Taiwan are additionally governed by Sections 3 and 3B.
2.4 Our fault. If we or the master cannot perform (master no-show, item unavailable, territorial restriction), you receive a full refund regardless of timing. This Section also applies where the master, having begun the service, fails to deliver within the time stated in the order, or where a ritual is not held as scheduled.
3.1 Your right. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period starts: (a) for service contracts, on the day the contract is concluded; (b) for goods, on the day you (or a third party you designate) take physical possession of the goods.
3.2 How to withdraw. Send a clear statement to [email protected] (you may use the model form at the end of this page, but this is not obligatory), or click "Withdraw / Refund" within the order. It is sufficient to send your notice before the period expires.
3.3 Effects. We will refund all payments received from you within 14 days of receiving your withdrawal notice, using your original payment method. Where goods need to be returned, we may withhold the refund until we receive them or you provide evidence of having sent them; you must send the goods back within 14 days of notifying us, and you bear the direct cost of returning them.
3.4 Exceptions and special rules.
(a) Consultations and blessing rituals (services): at checkout you may expressly request that we begin the service during the withdrawal period. If you do so and acknowledge it, you lose your right of withdrawal once the service has been fully performed. If you withdraw after the service has begun but before it is complete, you pay an amount proportionate to what has been performed and the balance is refunded.
(b) Custom cultural items: goods made to your chart or specifications are personalised goods and are not subject to the right of withdrawal. We tell you this clearly before you order and ask you to confirm. Your statutory guarantee rights for defective goods are unaffected.
(c) In-stock cultural items: not currently sold or shipped to addresses in the EU/EEA or the United Kingdom. If our system accepts such an order in error, we will cancel it and refund you in full.
3B. Seven-day right of rescission for consumers in Taiwan. If your order address is in Taiwan, under Article 19 of the Consumer Protection Act you may rescind the contract within seven days of receiving the goods or the service by written notice (an email to [email protected] is sufficient), without giving reasons, and we will refund you in full.
Under the Executive Yuan's Regulations on Reasonable Exceptions to the Right of Rescission in Distance Transactions, the following are excluded from the seven-day right, and we hereby inform you of this:
(a) Consultations: an online service that is complete once provided. You gave prior consent at checkout for us to begin providing it immediately; once the consultation report has been delivered, or the video session has been held, the right of rescission no longer applies. Before delivery or the session, you may still rescind for a full refund.
(b) Custom cultural items: customised goods made at your request; the right does not apply once production begins. Your statutory rights for defective goods are unaffected.
(c) In-stock items and blessing rituals: the seven-day right applies.
This Section prevails over any inconsistent part of Sections 2.1 to 2.3.
In-stock items ship within 5 working days of payment; production and shipping times for custom items are stated on the product page and will not exceed 30 days. International shipping costs are shown at checkout. Import duties and taxes may be charged when goods enter your country and are payable by the recipient; checkout will remind you of this. You are not required to pay any charge not shown at checkout. Risk in the goods passes to you when you physically receive them.
Log in, go to "Account → My Orders", open the order and click "Request Refund" with your reason; or email [email protected].
We respond to refund requests within 7 days. Approved refunds are issued to your original payment method within 14 days. Posting to your account depends on the payment provider and your card issuer, typically 5 to 10 working days.
Where refunds are repeatedly requested for the same order on false grounds, or a service deliverable is used after a refund has been given, we may act under Section 9 of the Terms of Service. This Section does not affect any refund or withdrawal right you have by law.
To: DestinyPaths Culture Limited, Rm 725, 7/F, Liven House, 61-63 King Yip Street, Kwun Tong, Hong Kong, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
same as Terms of Service.